faq

The cartridge is low on e-liquid
- E-liquid is between the firing pin and bottom part of the atomizer
- Your device is not charged - Insert a different cartridge to see if that helps

Solution:
- Gently tap the cartridge, mouthpiece side up, on a table and reinsert it into your device. Any tiny air bubbles should rise and re-saturate the wicks.
- Use a cotton swab with rubbing alcohol (squeezing off any excess) to clean the contacts inside the VEIIK device and on your cartridge. This should restore the connection between the cartridge and the device if any moisture has been in contact with them.

We recommend that you drain the battery first time using the device then charge it to full power.
- We recommend using the original cable that came with your device.
- Wiggle the device to see if it makes a clear connection with the USB Charging Dock.
- Switch to a different power source, either a USB wall adapter or a laptop USB port.

Avoid vaping in succession.
Avoid put the device upside down when vaping.

Please wait for a few seconds between every puff to prevent the coil from burning. If the pod can be put in the device with no problem, but it doesn’t produce cloud when vaping, then it’s the problem of device, please send the device back to customer service for repair or exchange.

Take the pod off the device, and then shake the device for around 3-5 times to toss off the condensation. Then put a Q-tip or tissue inside the device and wipe the residual condensate.

We suggest clean the condensate in a device regularly for about 2-3 days a time.

VEIIK vape will not leak in general, but it can cause minor leaks during use due to changes in pressure, squeezing during breathing, Aggressive puffs, etc.

-If you can still use it, wipe off the leaked juice before plugging it into your device first.
-Try to relax your mouth. This will help prevent you from biting the mouthpiece or squeezing it with your lips while blowing.
-If you happen to be sucking hard, try the opposite, as the resulting suction may draw the juice into your mouth. Just a gentle pull creates enough steam.

While our pods don't expire for at least a year, they are meant to be used soon after purchase. After a year you may notice the flavor or quality decrease.

To help ensure the quality of the VEIIK pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.

We recommend you to not keep your vape upside down when vaping or not in use.
This is to prevent the condensation from entering into mouth and create bad experience.

Use a different pod. If the cloud is normal, then it’s the problem of the old pod.
If the cloud is still small, then it’s the device problem. When the cloud volume is unstable, please vape for over 2 seconds to see the vapor situation. If the cloud is on and off, it means it’s the device problem. Please send the device back to customer service for repair or exchange.

Take off the pod from the device. Clean the bottom of pod with tissue. Then clean the inside of device. If it still doesn’t work, please try another new pod. If the new pod can work well on the device then it means the old pod has problem. If the new pod still doesn’t work then it means the device has problem. Please contact us via service@veiik.com for a after-sales service.

If the vape light doesn’t work or come off, please contact customer service for repair or exchange.

Email us at service@veiik.com, and we will respond as soon as possible.